Authenticity Guarantee & 4-Status Verification Policy

How Our Authenticity & FEFO Batch System Works

• Explicit 4-Status Transparency: We never mark every product as verified by default. Check our live Authenticity & Batch Hub to see whether a product has reviewed customs/sourcing documentation (Verified), recorded intake lot/expiry data (Batch Information Available), or pre-dispatch physical inspection (Documentation Pending).
• Independent Retailer Disclosure: Skinoly is an independent multi-brand skincare shopping and education platform. Unless explicitly documented on a brand page, we source through verified regional import and B2B trade channels rather than claiming exclusive official brand authorization.
• FEFO (First Expiry, First Out) Inventory: Products with multiple warehouse batches automatically dispatch the earliest-expiring batch with at least 90 days of remaining shelf life, and your order invoice records the batch code.
• Privacy of Commercial Invoices: While we review customs Bills of Entry (`BOE-DAC`) and supplier invoices internally, we never publish confidential supplier commercial invoices or private contact details online.

How to File an Authenticity Verification Claim

1. Message us on WhatsApp with photos of the outer carton, printed batch/lot code, inner bottle stamp, and your Skinoly Order ID.
2. Our Quality Assurance team cross-checks the lot code against our warehouse intake ledger and importer records within 48 hours.
3. If a product cannot be verified as genuine, we issue a 100% full refund including two-way delivery charges.