Refund Policy & Payment Reversal Timelines
In short
Approved refunds are sent directly to your bKash, Nagad, or bank account within 3–5 business days after return inspection (or within 24–48 hours for pre-shipment cancellations and out-of-stock orders). There are zero hidden restocking or administrative fees.
Refund Timelines by Payment Method
| Original Payment Method | Refund Channel | Processing Time After Approval | Deductions |
|---|---|---|---|
| Cash on Delivery (COD) | bKash / Nagad / Bank Transfer | 2–4 business days | ৳0 for defective/wrong items; return courier fee only for change-of-mind |
| bKash / Nagad Prepayment | Reversal to same bKash / Nagad number | 24–72 hours | ৳0 (100% full reversal) |
| Cancelled Before Dispatch | Same bKash / Nagad number | Within 24 hours | ৳0 (100% full reversal) |
Regulatory Compliance
Our refund workflow complies strictly with the Ministry of Commerce Digital Commerce Operation Guidelines 2021 and the Consumer Rights Protection Act 2009. If an advance-paid order cannot be fulfilled, 100% of the paid amount is refunded without forcing store credit.