Customer Support & Contact Information in Bangladesh
In short
Call or WhatsApp +8801302275090, or email [email protected]. Our Dhaka support and beauty advisory team replies Saturday to Thursday, 10:00-21:00.
Direct Customer Support Channels
- Phone / WhatsApp Hotline: +8801302275090 (fastest response for order confirmation, live batch photos, and return pickup)
- Customer Support Email: [email protected] (formal return claims, price-match requests, and supplier inquiries)
- Operations & Dispatch Address: Suite 4B, Level 4, House 18, Road 11, Block D, Banani 1213, Bangladesh
- Support Hours: Saturday to Thursday, 10:00 AM – 8:00 PM BST
Service Level Commitments (SLA)
| Inquiry Type | Primary Channel | Response SLA |
|---|---|---|
| Live Batch & Expiry Photo Request | 15–60 minutes (during support hours) | |
| Order Tracking & Delivery Updates | Self-serve /track or WhatsApp | Instant / < 2 hours |
| Price-Match Verification Request | Online Form or WhatsApp | Within 4 business hours |
| Return, Replacement & Refund Claim | WhatsApp or Email | Within 24 business hours |