Replacement Policy for Skincare & Beauty Orders
In short
If your order arrives damaged, leaking, wrong, or with less than 90 days of remaining shelf life, we dispatch a fresh sealed replacement within 24–48 hours at zero additional delivery cost. You simply hand the affected item back to the courier rider during the swap.
When You Qualify for a Free Doorstep Replacement
- Transit damage or leakage: Broken dropper bottles, cracked jars, or crushed pumps reported within 48 hours of delivery.
- Wrong SKU, size, or shade: Any discrepancy between the item ordered at checkout and the item delivered.
- Shelf-life guarantee: Any product delivered with less than 90 days until its printed expiry date (unless explicitly purchased from a labeled clearance listing).
- Missing item in multi-item parcel: Immediate complimentary dispatch of the missing SKU.
Doorstep Exchange Timeline
- Message us on WhatsApp with your Order ID and a photo of the received item and shipping label.
- Our warehouse verifies the active FEFO replacement batch and dispatches a fresh unit within 24 hours.
- Inside Dhaka replacements complete in 24–48 hours; outside Dhaka replacements complete in 2–4 business days.
- If the exact product is out of stock, you may choose an equivalent product or receive an immediate 100% cash refund.