Delivery Policy, Charges & Timelines in Bangladesh
In short
We deliver sealed skincare and beauty orders across all 64 districts of Bangladesh. Inside Dhaka City ৳70 (1–2 days), Dhaka suburbs (Savar, Gazipur, Narayanganj, Keraniganj) ৳100 (2–3 days), Rest of Bangladesh ৳130 (2–4 days); free delivery on orders over ৳2,500. Orders confirmed before 5:00 PM (Saturday–Thursday) are dispatched within 24 hours. Cash on Delivery (COD), bKash, and Nagad are accepted nationwide.
| Delivery Zone | Standard Charge | Estimated Delivery Window | Free Shipping Threshold |
|---|---|---|---|
| Inside Dhaka City | ৳70 | 1–2 business days | Orders over ৳2,500 |
| Dhaka suburbs (Savar, Gazipur, Narayanganj, Keraniganj) | ৳100 | 2–3 business days | Orders over ৳2,500 |
| Rest of Bangladesh | ৳130 | 2–4 business days | Orders over ৳2,500 |
How Order Dispatch & Doorstep Verification Work
- Place your order online or via WhatsApp — no mandatory account registration required.
- Our warehouse team allocates the earliest-expiring eligible batch (FEFO) with at least 90 days of remaining shelf life and records the batch code on your invoice.
- Every bottle, tube, or jar is wrapped in protective bubble cushioning inside a tamper-evident courier flyer.
- Inspect the outer packaging, product variant, batch code, and factory seal in front of the delivery rider before paying Cash on Delivery.
Delivery Failure or Excessive Delay
In alignment with Bangladesh's Digital Commerce Operation Guidelines 2021, if an order inside Dhaka is delayed beyond 5 business days or outside Dhaka beyond 10 business days due to courier disruption or stock unavailability, you may cancel immediately for a 100% full refund of any advance payment within 48 hours.
Answers
Can I check the parcel before paying the delivery rider?
Can I check the parcel before paying the delivery rider?
Yes. You may verify the outer carton, product name, pack size, batch code, and expiry date in front of the courier rider. For hygiene reasons, do not break the inner factory pump/foil seal until you have accepted the parcel.
What happens if a product is missing or damaged inside the parcel?
What happens if a product is missing or damaged inside the parcel?
Take a clear unboxing photo or short video within 48 hours of delivery and message us on WhatsApp with your Order ID. We dispatch the missing or replacement item free of courier charges within 24 hours.