Order Cancellation Policy
In short
You can cancel or modify any order for free before it is handed over to the courier by calling or messaging us on WhatsApp with your Order ID. Any advance bKash or Nagad payment is refunded 100% within 24 hours.
Pre-Dispatch Cancellation
Contact +8801302275090 on WhatsApp or call us before 5:00 PM on the day of your order. We will cancel the order immediately at zero cost.
Cancellation After Dispatch / At Doorstep
- If your parcel has already been dispatched and arrives damaged, unsealed, or with the wrong product, you may refuse delivery in front of the rider at zero cost.
- If you cancel an order after courier dispatch simply due to a change of mind, we kindly ask that you inform our support team so the parcel can be recalled cleanly.