Frequently Asked Questions
In short
Order online without an account, pay cash on delivery anywhere in Bangladesh (or bKash/Nagad), and receive your order in 1–5 days. Returns for damaged, wrong or near-expiry items are free within 7 days.
Answers
Do I need an account to order?
Do I need an account to order?
No. Just your name, phone number and address.
Can I pay cash on delivery?
Can I pay cash on delivery?
Yes, in all 64 districts. bKash and Nagad are also accepted.
How long does delivery take?
How long does delivery take?
Inside Dhaka City ৳70 (1–2 days), Dhaka suburbs (Savar, Gazipur, Narayanganj, Keraniganj) ৳100 (2–3 days), Rest of Bangladesh ৳130 (2–4 days); free delivery on orders over ৳2,500.
How can I track my order?
How can I track my order?
Use the track order page with your order number and phone number.
Are your products original?
Are your products original?
Yes — every product is factory-sealed and tracked in our Authenticity & Batch Hub, and if anything is shown not to be genuine you get a full refund. Read our authenticity guarantee.
How does your price-match policy work?
How does your price-match policy work?
We offer competitive pricing with a transparent price-match policy. Found the same sealed product cheaper at another verified seller in Bangladesh within 7 days of your order? We refund the difference. See the price-match policy.
Can you tell me the batch code and expiry date before I order?
Can you tell me the batch code and expiry date before I order?
Yes — check the 'Authenticity & Product Information' section on the product page, search our Authenticity & Batch Hub, or message us on WhatsApp for a live photo of the pack in stock.
Which products suit my skin?
Which products suit my skin?
Try our Smart Product Finder, the free Budget Routine Builder, or browse the Skin Knowledge Hub.